Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:
- The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
- The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
- Shoes and accessories should be returned with original branded boxes, placed inside a parcel box when being shipped.
- When trying on shoes please be careful not to leave traces on the shoe or damage the shoe box.
- Cosmetics and perfume must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
- Socks and underwear are non-refundable nor exchangeable.
- Gold can be returned and/or exchanged only within 24 hours of the delivery date of the product.
- You can change any product by choosing another size while taking care of the previously mentioned requirements.
- Oud, incense and its derivatives are neither returnable nor replaced.
- In case of returning a correct, undamaged order, the customer will have to bear the return shipping fees carried out through FedEx, DHL, or Aramex courier services only, and the order must be in its original state (unused / unopened), together with its original purchase receipt.
For more return and exchange inquiries, please contact our customer service via:
Method of payment & Return period (after product evaluation process):
- KariLive’s Account: 24 hours
- Credit card / Debit card: 3 - 5 business days
- Bank transfer in Morocco: 3 - 5 business days
- International bank transfers: 7 - 10 business days
- Cash on Delivery: 10 business days.